Privacy Notice for WRG Enquiries

This Privacy Notice explains when and why we collect personal information about you, how we use it and the conditions under which we may disclose it to others. Your personal data is defined as any information that can directly or indirectly identify you.

To understand how we keep your data safe and secure, and the information you need to know about your rights and how to exercise them, please refer to our main privacy notice, which can be found at https://waterways.org.uk/privacy-policy.

1. Who are we? 

We are The Inland Waterways Association (trading as Waterway Recovery Group) and for the purposes of UK Data Protection Law, we are registered with Companies House, under Company Number 612245. We are a national charity (number 212342) dedicated to protecting and restoring Britain’s inland waterways.

How and when do we collect information about you?

We collect your information when you make an enquiry to us.

2. What types of information is collected about you?

We collect your name, email address, telephone number (optional) and details of your enquiry.

3. How is the information used? 

We use this data to research and respond to your enquiry.  We may also send you follow up information if we are unable to supply it at the time of our initial response.

4. Lawful basis for processing

We mainly rely on the contractual obligation and legitimate interest to process your enquiry.

5. How long we keep your data?

We only keep your data for as long as we need it for.  We will securely destroy your personal data when either you tell us or when it is no longer needed for the purpose for which it was collected, whichever is sooner.

6. Confidentiality – who do we share your data with?

We may share your data with subcontractors or suppliers involved in providing support, such as mailing houses. These organisations act as data processors and process such data on our behalf.  Data may be accessible to our IT providers.