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Operations Manager

We are looking for an experienced and enthusiastic Operations Manager to play a key role in running the Association and leading the Association’s dedicated staff team

Join our team

About us

The Inland Waterways Association (IWA) is the only independent, national charity supporting and regenerating Britain’s rivers and canals for leisure, living and business.

We campaign both locally and nationally for the waterways; lobbying parliament, championing regeneration, promoting sustainability and raising waterways users concerns. We also love to roll up our sleeves and give the waterways a bit of direct TLC, both through local branch activities and through the hands-on activities of IWA’s Waterways Recovery Group.

At its heart IWA is a membership organisation, with around 10,000 individual members and over a hundred affiliated waterways organisations, groups and businesses. Having celebrated the 75th anniversary of our founding in 2021, we are now looking to build a legacy of campaigning, action and delivery for the future.

About the role

We are looking for an experienced and enthusiastic manager to co-ordinate the day-to-day operations of the charity. Reporting to the (part time) Chief Executive Officer and with a small team of permanent staff focused in two areas – Engagement and Support, your responsibility will be to ensure the smooth running of the charity.

As an experienced manager you will have experience of all areas of business management: marketing, finance, human resources as well as the myriad issues common to all small businesses. An experienced communicator and active people manager you will be able to bring your skills to both managing the staff and integrating their work with that done by volunteers for the association.

The role may involve some out of office hours work.

Key responsibilities:

  • Day to day management of the head office of the Association and staff including expenditure in line with budgets.
  • Day to day co-ordination of all the Association’s activities including specifically co-ordination of communications and marketing
  • Management of staff to ensure they are meeting their objectives (see attached staff structure) as well as responsibility for human resources and compliance with appropriate employment legislation.
  • Ensuring website content management in line with marketing and campaign plans
  • Ensuring social media, both organic and paid-for, in line with marketing and campaign objectives
  • Ensuring support to volunteers, members, committees and groups.
  • Oversight of the Association’s Customer Relations Managements systems, membership records and collection of membership subscriptions and donations
  • Oversight of buildings and property, vehicles, plant and other equipment (indoor and worksite) owned or operated by all parts of the Association
  • Overall responsibility for all the Association’s IT including:
    • Website
    • CRM
    • Office Systems (365 / SharePoint)

A chart showing the Association’s current staff structure is available here.

Next steps

Download the vacancy pack below.

We will be processing applications as we receive them. The closing date for receiving completed application forms is 9am on Monday 5th September 2022.

Vacancy Pack

Operations Manager – MS Word Vacancy Pack



Operations Manager – PDF Vacancy Pack